Privacy Policy — dbdok

1. Introduction

dbdok ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform. This Privacy Policy sets out in detail how we collect, store, use, share, and protect the information you provide when you register, deposit funds, play games, or interact with any service offered on dbdok.org.

By accessing or using our platform, you acknowledge that you have read and understood this Privacy Policy. This document applies to all users of dbdok, including players based in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh. If you do not agree with any part of this policy, please discontinue using our services immediately. We reserve the right to update this policy as required; the latest version will always be published on this page with a revised effective date.

2. Information We Collect

To provide a safe, compliant, and enjoyable gambling experience, dbdok collects several categories of information from its users. This includes both information you actively provide and data we collect automatically when you interact with our platform.

• Registration data: full name, date of birth, email address, and mobile number.
• Identity verification documents: national ID, passport, or driving licence as required for KYC compliance.
• Financial information: bKash number, Nagad number, Rocket account, Upay details, or card details used for deposits and withdrawals.
• Device and technical data: IP address, browser type, device model, operating system, and session duration.
• Gameplay and transaction logs: bet amounts, game history, winning and losing records, and bonus usage.
• Communication records: any messages or queries you send to our support team, including emails to [email protected].

3. How We Use Your Information

The information collected by dbdok is used exclusively for purposes that are directly related to the operation, security, and improvement of our platform. We do not use your data for purposes incompatible with those listed below.

• To create and manage your player account, and verify your identity as required for safe and responsible platform use.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely and accurately.
• To prevent fraud, money laundering, underage gambling, and other prohibited activities on our platform.
• To personalise your gaming experience, deliver relevant promotions, and improve platform features based on usage patterns.

4. Disclosure of Your Information

dbdok treats your personal data with strict confidentiality. We do not sell, trade, rent, or otherwise transfer your personal information to third parties for commercial gain. However, in certain limited and clearly defined circumstances, we may share data with trusted partners who support the operation of our services.

Such parties may include payment processors (e.g., bKash, Nagad), identity verification services, game content providers such as Pragmatic Play and Evolution Gaming, and IT infrastructure partners — all of whom are bound by strict data protection agreements. We may also disclose your data if required to do so by applicable law or a valid legal authority.

5. Data Security Measures

Protecting your information is one of dbdok's highest operational priorities. We implement a multi-layered security framework to ensure that your data remains confidential, integral, and available only to authorised personnel.

• SSL (Secure Socket Layer) encryption on all data transmissions between your device and our servers.
• Restricted access controls ensuring only authorised staff can view sensitive account or financial information.
• Regular security audits, penetration testing, and infrastructure reviews to identify and address potential vulnerabilities.
• Secure storage of KYC documents with access limited to our compliance and verification teams only.

6. Cookies and Tracking Technologies

dbdok uses cookies and similar tracking technologies to enhance the performance and usability of our platform. Cookies are small text files stored on your device that help us recognise returning users, remember preferences, maintain session continuity, and analyse how players interact with our site.

We use session cookies (which expire when you close your browser), persistent cookies (which remain on your device for a set period), and analytics cookies to understand traffic and engagement patterns. You may adjust your browser settings to block or delete cookies at any time; however, doing so may affect certain features of dbdok.

7. Your Data Rights

dbdok respects your rights with respect to the personal data we hold about you. As a user of our platform, you are entitled to exercise the following rights at any time by contacting our support team.

• Right of access: request a copy of all personal data we hold about you.
• Right to rectification: request correction of any inaccurate or incomplete information in your account.
• Right to erasure: request deletion of your personal data, subject to any legal retention obligations we are required to fulfil.
• Right to restrict processing: request that we limit the way we use your data in specific circumstances.

8. Data Retention

dbdok retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Account data is generally retained for the duration of your registration and for a period thereafter as required for audit, fraud prevention, and legal compliance purposes.

Once retention periods expire and there is no legal basis requiring us to keep the data, your information will be securely deleted or anonymised so that it can no longer be linked to you personally.

9. Third-Party Links and Services

Our platform integrates third-party game content from providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. These providers operate under their own privacy policies and data protection frameworks. dbdok is not responsible for the privacy practices of these third-party providers.

• Game providers may collect gameplay data such as bet records and session logs for the purpose of game operation, fair-play certification, and RNG compliance.
• Payment processors such as bKash and Nagad handle transaction data under their respective terms of service and are responsible for their own data handling practices.
• We encourage you to review the privacy policies of any third-party service you interact with through our platform.

10. Children and Underage Users

dbdok strictly prohibits access to or use of its platform by persons under the age of 21. This site is intended exclusively for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If we discover that a minor has registered or provided personal information, we will immediately suspend the account, delete the associated data, and report the incident as appropriate.

Parents and guardians who believe their child may have registered on our platform are urged to contact us immediately at [email protected] so that we can take appropriate action without delay.

11. Changes to This Privacy Policy

dbdok reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our operations, applicable law, or industry best practice. When material changes are made, we will update the effective date displayed at the top of this page and, where feasible, notify registered users via email or an in-platform notification.

We strongly recommend that you review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of dbdok after any updates are published constitutes your acceptance of the revised terms.

12. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which dbdok handles your personal data, please contact our dedicated support team. You can reach us by email at [email protected]. We aim to acknowledge all privacy-related enquiries within 3 working days and to resolve them fully within 14 working days. We take all privacy concerns seriously and are committed to handling each one with care and transparency.